🚨 Canada Post strike affecting deliveries
Read how this impacts your orders and what you need to do
If you’re expecting a package or planning to place an order, this information is critical. The Canada Post strike that began on September 25, 2025, has significantly impacted shipping across Canada, and we want to ensure you have all the information you need to make informed decisions about your orders.
What Happened with Canada Post?
On September 25, 2025, Canada Post workers went on strike without advance warning – even their own staff weren’t informed ahead of time. The strike shut down operations nationwide, leaving thousands of packages stuck in their system.
Good News: Transitioning from a full strike to rotating strikes
Current Situation & What to Expect
Canada Post Operations
While Canada Post has resumed operations, the situation remains challenging:
- Weeks of backlog: Parcels from September 22 onwards are trapped in their network
- Suspended guarantees: All on-time delivery guarantees remain suspended indefinitely
- Rotating strikes: Ongoing disruptions at select facilities will continue
- Processing delays: Expect significant delays (weeks, not days) as they clear the backlog
Timeline for Trapped Packages: All parcels shipped between September 22-25 are scheduled to be scanned into Canada Post’s network starting October 15. You should begin seeing tracking movement by the end of next week.
Your Shipping Options Starting October 15
We’re giving you control over your shipping experience. Starting Wednesday, October 15, you can choose your preferred carrier at checkout.
🚚 Purolator (Recommended)
- Unaffected by strike
- Faster delivery
- Slower than normal service levels
- Limited service areas
- No PO Box delivery
- Higher shipping costs
📮 Canada Post
- Significant delays expected
- No delivery guarantees
- Rotating strikes continue
- Delivers everywhere
- PO Box delivery available
- Lower shipping costs
⚠️ Critical: Purolator Service Changes
Purolator is Quietly Removing Service Areas! We’ve discovered that Purolator has been removing service coverage in certain areas without public announcement. Addresses that previously qualified for Purolator delivery may no longer be serviced.
Before You Order: Check Purolator Availability
This is the most important step: Before placing your order, verify that Purolator delivers to your address. If they don’t, Canada Post will be your only option, and you’ll face the delays mentioned above.
- Visit Purolator’s website: Go to www.purolator.com and use their service availability checker
- Or call them directly: Contact Purolator at 1-888-744-7123 to confirm your address is serviced
- Consider alternatives: If Purolator doesn’t service your home address, consider shipping to your workplace, a friend/family member’s address, or a Purolator pickup location
Step-by-Step: How to Ensure Smooth Delivery
Before Placing Your Order:
- Check Purolator availability using the methods above
- Decide on your shipping method: Purolator for speed (if available) or Canada Post if it’s your only option
- Plan ahead: If using Canada Post or even Purolator, order well in advance – build in weeks, not days, for delivery
At Checkout:
- Enter your complete shipping address
- Review available shipping options – our system will only show carriers that service your address
- Select your preferred carrier
- Complete your order
Important: Tracking & Delivery Responsibility
We want to be completely transparent about what happens once your package ships:
Once Your Parcel is Shipped:
- The carrier is responsible for delivery – not us
- We have access to the same tracking information you do
- We cannot expedite parcels once they’re in the carrier’s system
- We cannot investigate delivery issues on your behalf
- Late deliveries due to carrier delays are not our responsibility
For Delivery Issues, Contact the Carrier:
Canada Post
- Phone: 1-866-607-6301
- Website: www.canadapost.ca
For: Tracking updates, delivery delays, lost/damaged packages, delivery investigations
Purolator
- Phone: 1-888-744-7123
- Website: www.purolator.com
For: Tracking updates, delivery delays, lost/damaged packages, service availability
How We Can Help You
We CAN Help With:
- ✓ Questions about shipping options for your address
- ✓ Order status before shipment
- ✓ Changing your shipping address before fulfillment
- ✓ Product questions and information
We CANNOT Help With:
- ✗ Tracking updates beyond what’s publicly available
- ✗ Expediting parcels already with carriers
- ✗ Investigating carrier delivery issues
- ✗ Carrier delays or service problems
- ✗ Filing carrier claims or investigations
Have More Questions?
We’ve compiled a comprehensive FAQ covering everything you need to know about shipping during the Canada Post strike
Our Commitment to You
We understand this situation is frustrating for everyone. Despite these challenges, we’re committed to:
- ✓ Transparent communication about shipping challenges
- ✓ Giving you choice and control over your shipping method
- ✓ Processing and shipping orders as quickly as possible
- ✓ Providing accurate tracking information at time of shipment
- ✓ Keeping you updated on any further changes
Thank you for your patience, understanding, and continued business during this challenging time. We truly appreciate your loyalty and trust.
Before placing your next order, remember to check Purolator availability!